Privacy Policy

This Privacy Policy explains what personal information Sleep Sheet collects when you visit or shop at www.sleepsheetbd.com, how we use it, and the choices you have.

1. Information We Collect

We collect the following types of information:

• Account & order information: name, phone number, email (optional), and delivery address, provided when you create an account or place an order.
• Order details: the products, quantities, and prices in your order, your chosen delivery zone, and your payment method (currently Cash on Delivery only).
• Usage information: pages you visit, products you view, and actions like adding to cart or starting checkout, collected automatically to help us understand site usage and improve the shopping experience.

We do not currently accept online card payments, so we do not collect or store any card number, expiry date, or CVV.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders, and contact you about their status.
• Provide customer support and respond to your inquiries.
• Improve our website, products, and delivery service.
• Show you relevant offers and measure the performance of our ads (see Section 3).

3. Cookies & Advertising

We use a small number of cookies and browser storage to run the site and measure advertising performance:

• Session cookie: keeps you signed in to your account.
• Guest cart / language preference: stored in your browser (localStorage) so your cart and bn/en language choice persist between visits.
• Meta (Facebook) Pixel: if you arrive from a Facebook or Instagram ad, we store an attribution cookie (_mp_attr, expires after 30 days) to measure which ad led to your visit and, where applicable, your purchase. This is shared with Meta Platforms, Inc. in accordance with Meta's Privacy Policy. You can control ad personalization through your Facebook/Instagram account settings.

You can disable cookies in your browser settings, though some parts of the site (like staying signed in) may not work correctly without them.

4. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our business:

• With our delivery/courier partners, to deliver your order to your address.
• With Meta Platforms, Inc., for ad attribution and measurement as described in Section 3.
• With Cloudinary, our image hosting provider, for product and content images.
• When required by law, or to protect the rights, safety, and property of Sleep Sheet and our customers.

5. Data Retention

We keep your account and order information for as long as your account is active or as needed to fulfil orders, resolve disputes, and meet our legal and accounting obligations. You can ask us to delete your account data at any time using the contact details below, subject to records we're required to keep for legal or accounting purposes.

6. Your Rights

You can access, correct, or request deletion of your personal information at any time by contacting us. If you have an account, you can update your name, phone, and address directly from your account page.

7. Security

We take reasonable technical and organizational measures to protect your personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page.

10. Contact Us

Questions about this Privacy Policy or your personal information? Contact us at sleepsheet2025@gmail.com or +8801570241052, or write to us at Hope Market, Mirpur 10, Dhaka, Bangladesh.